TERMS AND CONDITIONS
COVID-19 MANAGEMENT POLICY
Anyone aged 16* and older will be required to show proof of COVID-19 double vaccination (or have an official medical exemption)to gain entry to an Adelaide Festival event.
- Patrons who are double vaccinated (with a vaccine approved by the Therapeutic Goods Administration) will be required to display their COVID-19 Digital Certificate via their smartphone before entry. Where this is not possible, a printed immunisation history statement and proof of identity will be accepted.
- Those with an official medical exemption will need to show their certificate of exemption, proof of identity, and an approved negative COVID-19 test result no older than 48 hours.
*For Adelaide Oval only, this rule applies to anyone aged 12 and older.
This policy will remain in place until further notice and will be revised as required based on advice provided by SA Health.
Patrons who do not comply with this policy will not be permitted entry to Adelaide Festival events. Patrons are entitled to a refund if they purchased tickets through Adelaide Festival before the announcement of this policy on 7 January 2022. If you would like to request a refund, please contact firstname.lastname@example.org
ADDITIONAL COVID-19 CONDITIONS
Adelaide Festival events are subject to changing COVID-19 health and safety guidelines. All attendees will be required to comply with all SA Government directions in place at the time of the event which may include, but is not limited to, QR check-in, wearing of masks and other conditions of entry.
Patrons must sit in their allocated seats as directed by venue management. In the case that capacity restrictions are further lifted or imposed prior to the event, Adelaide Festival will amend audience capacity and seating arrangements in line with Government directives.
FLEXIBLE TICKETING POLICY
In the case that a patron is unwell, is directed to go into quarantine and/or is isolating while awaiting further COVID-19 directions pertaining to a test, ticket exchanges can be facilitated on the following terms -
- Ticket exchanges must be made in advance of the original event date on the ticket, and cannot be facilitated retrospectively
- Ticket exchanges must be for a future performance of the same event, depending on availability. If an alternative date cannot be found, a refund will be given
For our interstate and overseas patrons who are affected by border closures and quarantine/isolation requirements, please contact Adelaide Festival as soon as practicable (in advance of the event) to advise your circumstances. If a ticket exchange cannot be facilitated, a refund will be given.
GENERAL TERMS AND CONDITIONS
Tickets sold or issued by Adelaide Festival are subject to the following Terms and Conditions of Sale, and the Live Performance Australia (LPA) Ticketing Code of Practice. By purchasing or registering to attend an event, you agree to abide by these terms and conditions. Tickets may be subject to additional terms and conditions including specific conditions of entry issued by each venue.
Adelaide Festival reserves the right to change ticket prices, seating arrangements and audience capacity, at any time and without notice.
All bookings are subject to availability.
Maximum ticket limits may be imposed. Adelaide Festival reserves the right to cancel orders that exceed the limit.
Where concessions are applicable, suitable and valid identification of that concession must be provided for collection of tickets.
Lost or stolen General Admission tickets may not be replaced. Adelaide Festival reserves the right to charge an administration fee to issue replacement tickets for reserved seating events.
Ticket prices are displayed in Australian dollars and are listed inclusive of all ticketing fees and charges, however transaction fees will apply regardless of the number of tickets purchased.
Latecomers may not be admitted until a suitable break in the performance. In some circumstances, latecomers may not be admitted at all. Adelaide Festival and venue management reserves the right of admission. Tickets will not be exchanged or refunded in these circumstances, unless required by law.
The use of cameras, mobile phones and recording devices is strictly prohibited and will result in removal from the venue without refund.
Adelaide Festival will take all reasonable steps to notify ticket holders of any event cancellations or rescheduled performances provided accurate patron details are given at the time of purchase.
Tickets may not be resold or offered for resale at a premium (more than 110% of the original ticket price) in line with South Australian Government legislation. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without refund and the ticketholder refused admission to the event.
Tickets purchased through unauthorised resellers such as Ticketmaster Resale, eBay, Gumtree Viagogo, StubHub and similar organisations may be fraudulent and entry to the venue is not guaranteed. Adelaide Festival is not responsible for honouring or refunding tickets purchased from unauthorised agents or resellers.
Adelaide Festival will offer a refund if the event is cancelled, rescheduled or significantly relocated. Adelaide Festival is not responsible for any expenses incurred by the patron for example, cost of travel including car parking, child care and accommodation if the event is cancelled.
FESTIVAL FRIENDS TERMS AND CONDITIONS
The Adelaide Festival 2022 Friend membership is valid until 30 June 2022.
The cost of the membership is $180. Transaction fees apply when purchasing tickets.
Friends are entitled to 15% discount on adult ticket prices to select Adelaide Festival events, limited to two tickets per event.
Friends can access exclusive seating during the priority booking period, on events presented by the Adelaide Festival (excludes opening nights and exclusive donor and sponsor performances).
Friends are entitled to exchange tickets to events presented by the Adelaide Festival. Exchanges will attract an $8.95 transaction fee per booking. Exchanges can be made by contacting Adelaide Festival on 1300 393 404, and are subject to the following conditions:
- The performance that tickets are being exchanged from is not sold out
- The performance that tickets are being exchanged into must have available capacity
- Tickets can only be exchanged into a different performance of the same event (i.e., exchange from The Golden Cockerel to another performance of The Golden Cockerel)
- If the new performance selected has a higher ticket price or seating in a higher price category is chosen, the difference in cost between the original tickets and the new tickets, is payable by the Friend
- There are no refunds given if cheaper tickets are selected or for failure to attend the performance
- Ticket exchanges must happen in advance of the performance, and cannot be made once the performance has taken place
Friend benefits vary annually at the discretion of the Adelaide Festival Corporation, and are subject to change depending on the Adelaide Festival program each year.
To access Festival Friend prices and priority seating online, please log in via the Adelaide Festival website before selecting a performance. Applicable discounted prices and seating will then become available for purchase. Tickets are also available for purchase by calling Adelaide Festival on 1300 393 404.
To discuss venue and seating accessibility, please contact the Adelaide Festival on 1300 393 404.
Tickets sold or issued by Adelaide Festival are subject to the following Terms and Conditions of Sale (see above).
FOR MORE TERMS & CONDITIONS
To read the disclaimer or terms and conditions related to competitions/giveaways, please see our Terms & Conditions page.