Terms & Conditions

COVID-19 MANAGEMENT POLICY

Anyone aged 16* and older will be required to show proof of COVID-19 double vaccination (or have an official medical exemption) to gain entry to an Adelaide Festival event.

• Patrons who are double vaccinated (with a vaccine approved by the Therapeutic Goods Administration) will be required to display their COVID-19 Digital Certificate via their smartphone before entry. Where this is not possible, a printed immunisation history statement and proof of identity will be accepted.

• Those with an official medical exemption will need to show their certificate of exemption, proof of identity, and an approved negative COVID-19 test result no older than 48 hours.

*For Adelaide Oval only, this rule applies to anyone aged 12 and older.

This policy will remain in place until further notice and will be revised as required based on advice provided by SA Health.

Patrons who do not comply with this policy will not be permitted entry to Adelaide Festival events. Patrons are entitled to a refund if they purchased tickets through Adelaide Festival before the announcement of this policy on 7 January 2022. If you would like to request a refund, please contact boxoffice@adelaidefestival.com.au 

 

ADDITIONAL COVID-19 CONDITIONS

Adelaide Festival events are subject to changing COVID-19 health and safety guidelines. All attendees will be required to comply with all SA Government directions in place at the time of the event which may include, but is not limited to, QR check-in, wearing of masks and other conditions of entry.

Patrons must sit in their allocated seats as directed by venue management. In the case that capacity restrictions are further lifted or imposed prior to the event, Adelaide Festival will amend audience capacity and seating arrangements in line with Government directives.

 

FLEXIBLE TICKETING POLICY

In the case that a patron is unwell, is directed to go into quarantine and/or is isolating while awaiting further COVID-19 directions pertaining to a test, ticket exchanges can be facilitated on the following terms -

• Ticket exchanges must be made in advance of the original event date on the ticket, and cannot be facilitated retrospectively
• Ticket exchanges must be for a future performance of the same event, depending on availability. If an alternative date cannot be found, a refund will be given

For our interstate and overseas patrons who are affected by border closures and quarantine/isolation requirements, please contact Adelaide Festival as soon as practicable (in advance of the event) to advise your circumstances. If a ticket exchange cannot be facilitated, a refund will be given.

 

GENERAL TERMS AND CONDITIONS

Tickets sold or issued by Adelaide Festival are subject to the following Terms and Conditions of Sale, and the Live Performance Australia (LPA) Ticketing Code of Practice. By purchasing or registering to attend an event, you agree to abide by these terms and conditions. Tickets may be subject to additional terms and conditions including specific conditions of entry issued by each venue.

Adelaide Festival reserves the right to change ticket prices, seating arrangements and audience capacity, at any time and without notice.

All bookings are subject to availability.

Maximum ticket limits may be imposed. Adelaide Festival reserves the right to cancel orders that exceed the limit.

Where concessions are applicable, suitable and valid identification of that concession must be provided for collection of tickets.

Lost or stolen General Admission tickets may not be replaced. Adelaide Festival reserves the right to charge an administration fee to issue replacement tickets for reserved seating events.

Ticket prices are displayed in Australian dollars and are listed inclusive of all ticketing fees and charges, however transaction fees will apply regardless of the number of tickets purchased.

Latecomers may not be admitted until a suitable break in the performance. In some circumstances, latecomers may not be admitted at all. Adelaide Festival and venue management reserves the right of admission. Tickets will not be exchanged or refunded in these circumstances, unless required by law.

The use of cameras, mobile phones and recording devices is strictly prohibited and will result in removal from the venue without refund.

Adelaide Festival will take all reasonable steps to notify ticket holders of any event cancellations or rescheduled performances provided accurate patron details are given at the time of purchase.

Tickets may not be resold or offered for resale at a premium (more than 110% of the original ticket price) in line with South Australian Government legislation. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without refund and the ticketholder refused admission to the event.

Tickets purchased through unauthorised resellers such as Ticketmaster Resale, eBay, Gumtree Viagogo, StubHub and similar organisations may be fraudulent and entry to the venue is not guaranteed. Adelaide Festival is not responsible for honouring or refunding tickets purchased from unauthorised agents or resellers.

Adelaide Festival will offer a refund if the event is cancelled, rescheduled or significantly relocated. Adelaide Festival is not responsible for any expenses incurred by the patron for example, cost of travel including car parking, child care and accommodation if the event is cancelled.

 

FESTIVAL FRIENDS TERMS AND CONDITIONS

The Adelaide Festival 2022 Friend membership is valid until 30 June 2022.

The cost of the membership is $180. Transaction fees apply when purchasing tickets.

Friends are entitled to 15% discount on adult ticket prices to select Adelaide Festival events, limited to two tickets per event.

Friends can access exclusive seating during the priority-booking period, on events presented by the Adelaide Festival (excludes opening nights and exclusive donor and sponsor performances).

Friends are entitled to exchange tickets to events presented by the Adelaide Festival. Exchanges will attract an $8.95 transaction fee per booking. Exchanges can be made by contacting Adelaide Festival on 1300 393 404, and are subject to the following conditions:

• The performance that tickets are being exchanged from is not sold out
• The performance that tickets are being exchanged into must have available capacity
• Tickets can only be exchanged into a different performance of the same event (i.e., exchange from The Golden Cockerel to another performance of The Golden Cockerel)
• If the new performance selected has a higher ticket price or seating in a higher price category is chosen, the difference in cost between the original tickets and the new tickets, is payable by the Friend
• There are no refunds given if cheaper tickets are selected or for failure to attend the performance
• Ticket exchanges must happen in advance of the performance, and cannot be made once the performance has taken place

Friend benefits vary annually at the discretion of the Adelaide Festival Corporation, and are subject to change depending on the Adelaide Festival program each year.

To access Festival Friend prices and priority seating online, please log in via the Adelaide Festival website before selecting a performance. Applicable discounted prices and seating will then become available for purchase. Tickets are also available for purchase by calling Adelaide Festival on 1300 393 404.

To discuss venue and seating accessibility, please contact the Adelaide Festival on 1300 393 404.

Tickets sold or issued by Adelaide Festival are subject to the following Terms and Conditions of Sale (see above).

 

COMPETITIONS AND GIVEAWAYS VIA THE WEBSITE AND/OR THE E-NEWSLETTER OR FESTIVAL SURVEYS

For competitions/giveaways through which entrants must answer a specific question, unless otherwise stated in the premise: a winning entry/entries will be drawn at random; the first entry/entries drawn containing the correct answer will win. For competitions/giveaways through which entrants must provide a response, unless otherwise stated in the premise, a winning entry/entries will be chosen by a panel representing the Adelaide Festival based on creativity, originality and adherence to the brief, at the discretion of Adelaide Festival Corporation.

The Adelaide Festival Corporation may compile and publish entries and/or responses to online competitions.  In such cases, Adelaide Festival will not publish any  entrants' personal information unless specifically instructed to do so in writing by the competition entrant. By entering any Adelaide Festival competition and/or give-away, the entrant warrants that the submission (and any part thereof) is their own work, or that they have any permissions necessary from the owner of the material to reproduce and distribute the work, and gives permission for Adelaide Festival to publish this content through its social media, website and E-Newsletter.

All competitions/giveaways for which entrants must not submit a specific answer or response, winner(s) will be chosen at random.

All prizes/giveaways are non-transferable. By entering an Adelaide Festival competition, all entrants expressly agree to these terms and conditions.

  Leaving comments on the website

We welcome you to leave comments on our website. All comments will go through a moderation process by Adelaide Festival; they will not be published immediately. We are not obligated to post any comment submitted and not obligated to justify any decision.

• If you quote someone or use their ideas or theories, please let us know who they are! Referencing is cool.
• We won’t publish anything that is (or could be reasonably expected to be): defamatory to any person or thing; racially or religiously vilifies, incites violence or hatred; is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability.
• We won’t publish anything which advertises or promotes goods or services that are not directly related, or in context to the discussion taking place.

The views expressed in comments areas are not our views, nor the views of any of our stakeholders. We accept no liability in respect of any material posted in the comments areas. We are not responsible for its content and accuracy.

If you think that a comment that has been posted is offensive please email info@adelaidefestival.com.au, include a link to the page on which the comment resides and state your reasons for objecting to it.

 

DISCLAIMER

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This website contains information provided by third parties. You should be aware that there may be technical inaccuracies, typographical errors, programming bugs or computer viruses in this website or its content.

Access to this web site is provided on the condition that:

(i) To the full extent permitted by law, Adelaide Festival will be under no liability to any person in respect of any loss or damage (including consequential loss or damage) which may be suffered or incurred or which may arise directly or indirectly from or in connection with any use of this website or of the information on or accessed through this website for whatever reason (including negligence).

(ii) Where any statute implies any term in relation to your use of this website and that statute prohibits any exclusion or modification of that term, then that term is included. However, the liability of Adelaide Festival for breach of any such term will be limited to resupply of the services that comprise this website.

Any information contained within this site about any subject matter whosoever is of a general nature only and is not intended to be complete or definitive. You should obtain professional advice before taking any action in relation to any matter referred to on this site.